New! Infographic: Flying High With Field Technician ROI

Your company’s strongest assets are the technicians on the front line. Are you equipping them with the tools needed to navigate the changing service landscape?

In WBR’s 2014/2015 Services, Revenue & Trends Report, completed in August of 2014, we polled over 125 cross-industry service executives to see how workforce management not only affects customer experience, but also how it can directly impact the organization’s bottom-line. Based on these results, we created an infographic that highlights some of the findings and provides key insight into how service executives are addressing challenges in field service today.

Here are some highlights:

70% of companies report profit for service as high or higher than sales.

40% of companies reported to have a first-time-fix rate of 85% or higher.

28% said that 50% or more of service requests are resolved through remote assistance.

To fully understand how executives are addressing these challenges, download your own copy of the report and be sure to check out the full infographic below to see how service executives like you are leveraging their field forces to improve customer service, increase productivity and accelerate management software ROI:

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About the author

Deanna graduated from Marist College in 2010 with a double major in Political Science and Journalism. Her journalistic experiences include covering the 2012 New Hampshire primaries, acting as a field reporter at OWS, and working behind the scenes as an interactive producer at News 12. Prior to joining to WBR as Digital Content Manager and editor of the Field Service Blog, she worked as a journalist for Policymic.com, Talk Radio News Service, WNBC News Channel 4 and News 12. She will be writing about what's happening in the Field Service industry, and educating her readers about best practices employed by the leaders in the field, bringing their words and advice straight to you. When not at work, Deanna enjoys drinking wet cappuccinos and dry humor. View Deanna Gillen's profile