Category Archives: Featured

Field Service Mobility – What’s in it for me?

Field Service mobility has become easy to imagine. As we speak, companies are achieving a mobile and connected field service based operation because the technology building blocks are firmly in place. Even the small and…

Field Service Organizations Are Burdened With Incompatible Business Models

Field service organizations encompass two distinct business models that are intrinsically incompatible, yet the norm. How is this possible, and how can service organizations reconcile these models? I’ll start by explaining the business models that…

Apps Built to Purpose: Custom Field Service Software Development

By: Edward Wahl When it comes to developing field service software, companies have two fundamental choices. You can purchase or license a generic application from a vendor. You can develop a custom application, building the…

New! Infographic: Flying High With Field Technician ROI

Your company’s strongest assets are the technicians on the front line. Are you equipping them with the tools needed to navigate the changing service landscape? In WBR’s 2014/2015 Services, Revenue & Trends Report, completed in August…

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PTC’s Steve Morandi Reveals the Keys to a Seamless Service System

The field service industry is experiencing a paradigm shift when it comes to providing field service. As technology continues to evolve at a rapid pace, the number of opportunities to provide service and support is…