Category Archives: Revenue

Top 3 Need-to-Haves For Field Mobility

By Jennifer Birch Across the world, industries are witnessing a push to make full use of the conveniences afforded to us by advancements in mobile technology, weighing risk versus reward in an effort to keep…

New! Infographic: Flying High With Field Technician ROI

Your company’s strongest assets are the technicians on the front line. Are you equipping them with the tools needed to navigate the changing service landscape? In WBR’s 2014/2015 Services, Revenue & Trends Report, completed in August…

Revamping The Digital Tool Belt: Original FS Blog eBook

Across industries and around the world, leading executives have come to understand that exceptional customer service is just as integral to their businesses as their products. Increasingly, revenue, profit, and customer loyalty are being driven…

Whitepaper Alert: 2014/2015 Services, Revenue & Trends Report

We surveyed over 125 cross-industry, cross-vertical service leaders onsite at Field Service USA 2014 to create the 2014/2015 Services, Revenue & Trends Report, a free report that assesses the future of field service. Respondents represent top companies like Cisco, GE, Siemens, Metter-Toledo Inc., and more.

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Video Alert: Leveraging Big Data For Cost and Profit

Savvy executives have realized the need for the entire service organization to move toward a “customer-centric” model to better understand what constitutes the best possible value for their customers. In industries that have long focused…