Category Archives: Talent

New! Infographic: Flying High With Field Technician ROI

Your company’s strongest assets are the technicians on the front line. Are you equipping them with the tools needed to navigate the changing service landscape? In WBR’s 2014/2015 Services, Revenue & Trends Report, completed in August…

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PTC’s Steve Morandi Reveals the Keys to a Seamless Service System

The field service industry is experiencing a paradigm shift when it comes to providing field service. As technology continues to evolve at a rapid pace, the number of opportunities to provide service and support is…

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Video Alert: Leveraging Big Data For Cost and Profit

Savvy executives have realized the need for the entire service organization to move toward a “customer-centric” model to better understand what constitutes the best possible value for their customers. In industries that have long focused…

Want to Excel at Field Service? Five Habits to Break Today

By Aly Pinder When I think about field service, I have visions of a technician fixing a down piece of equipment at a job site or a cable technician showing up to a customer within…

How to Lead By Example in Service

By Christa Prokos It seems like an obvious business win to improve how you manage and deliver service. What’s not so obvious is how to go about it. Where do you start? What technology do you…