Category Archives: Video

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PTC’s Steve Morandi Reveals the Keys to a Seamless Service System

The field service industry is experiencing a paradigm shift when it comes to providing field service. As technology continues to evolve at a rapid pace, the number of opportunities to provide service and support is…

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Video Alert: Leveraging Big Data For Cost and Profit

Savvy executives have realized the need for the entire service organization to move toward a “customer-centric” model to better understand what constitutes the best possible value for their customers. In industries that have long focused…

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Video Alert: Google Glass Leading the Way For Better Service

It is no secret that field service organizations are known to roll out the latest and greatest technological advances to stay ahead of their competition. What was once reserved for science fiction fantasy is now…

Video Alert: IFS on Reaching 100% Perfect Service Delivery

There once was a time when a customer would be happy as long as the technician who arrived fixed what was broken or installed what needed to be installed. Those days are essentially over. Consumers…

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Video Alert: Kinetic Concepts On How Remote Diagnostics Can Save Both Time and Money

In an industry faced with extreme pricing pressures, reducing costs and providing high-quality service is more often than not a fervent wish. The push to find efficiency and continue to deliver on customer expectations is…