Enhanced Content

New! Infographic: Flying High With Field Technician ROI

Your company’s strongest assets are the technicians on the front line. Are you equipping them with the tools needed to navigate the changing service landscape? In WBR’s 2014/2015 Services, Revenue & Trends Report, completed in August…

read more...

Revamping The Digital Tool Belt: Original FS Blog eBook

Across industries and around the world, leading executives have come to understand that exceptional customer service is just as integral to their businesses as their products. Increasingly, revenue, profit, and customer loyalty are being driven…

read more...

PTC’s Steve Morandi Reveals the Keys to a Seamless Service System

The field service industry is experiencing a paradigm shift when it comes to providing field service. As technology continues to evolve at a rapid pace, the number of opportunities to provide service and support is…

read more...

Whitepaper Alert: 2014/2015 Services, Revenue & Trends Report

We surveyed over 125 cross-industry, cross-vertical service leaders onsite at Field Service USA 2014 to create the 2014/2015 Services, Revenue & Trends Report, a free report that assesses the future of field service. Respondents represent top companies like Cisco, GE, Siemens, Metter-Toledo Inc., and more.

read more...

The Value of Two Seconds: Response and Recovery in the Wake of Hurricane Sandy

Under the surface of its streets, layers of critical energy infrastructure power New York City. Pipelines bring natural gas from across the country. Power lines link the city to a larger regional grid. Generators burn…

read more...

Video Alert: Leveraging Big Data For Cost and Profit

Savvy executives have realized the need for the entire service organization to move toward a “customer-centric” model to better understand what constitutes the best possible value for their customers. In industries that have long focused…

read more...

Want to Excel at Field Service? Five Habits to Break Today

By Aly Pinder When I think about field service, I have visions of a technician fixing a down piece of equipment at a job site or a cable technician showing up to a customer within…

read more...

Safelite on Customer Experience, Named Top of Field Service USA 2014

Between the speakers, the sessions, and the on-site events, Field Service USA 2014 was the place to be for industry professionals to share innovative strategies, demonstrate service delivery knowledge, and gain hands-on experience. The team behind…

read more...

Video Alert: Google Glass Leading the Way For Better Service

It is no secret that field service organizations are known to roll out the latest and greatest technological advances to stay ahead of their competition. What was once reserved for science fiction fantasy is now…

read more...

ThyssenKrupp Elevator on How Technology Reinvented Service

When it comes to providing excellent service in the field service industry, it takes a lot more than quick installations and repairs—it’s about the customer service you provide. That’s why service managers are continually turning…

read more...