ThyssenKrupp Elevator on How Technology Reinvented Service

When it comes to providing excellent service in the field service industry, it takes a lot more than quick installations and repairs—it’s about the customer service you provide. That’s why service managers are continually turning…

Discussions That Shaped Field Service USA

Much of this blog’s content speaks to what WE think are the drivers for change in field service, but what’s YOUR take on it? This year at our conference, I found myself immersed in a…

The Missing Link To Renewable Energy

Ambri, a startup founded by MIT chemistry professor Dr. Donald Sadoway and David Bradwell, has received another $35 million in venture capital funding from KLP Enterprises, the family office of Karen Pritzker and Michael Vlock, and Building Insurance…

Whitepaper Alert: The Next Big Thing In Customer Experience

By Matthias Clock In January of 2014, Worldwide Business Research released the 2014 Customer Experience Benchmark Study. I had the privilege to work with the WBR Team and help facilitate a national survey for cross-industry customer…

Field Service USA 2014 Kicks Off!

Today kicked off the first day of Field Service USA in sunny Palm Springs, California! Everyone is super excited and the halls of the Omni Rancho Las Palmas has been abuzz with getting “more for…