Getting the Most Out of Your Workforce Management Technology

By Scott Taylor The Service WFM Technology Revolution Use of Workforce Management (WFM) Technology in the field service industry has exploded over the last 10 years. Using WFM technology to increase efficiency and utilization in…

How One Apple Employee Survived a Steve Jobs Product Review

In the popular conception, the late Steve Jobs is a megalomaniacal jerk who screamed, bullied, and pushed until he got whatever he wanted. But according to Don Melton, who started the Safari and WebKit projects at Apple, Jobs was a bit misunderstood…

Do You Have 5 Minutes This Afternoon?

Every year, the biggest names in service and support head to Palm Springs to attend Field Service USA, where manufacturers and solution providers alike discuss the changing landscape of the Field Service space. This year…

Australia’s Plunging Cost Of Solar Energy (Stats)

Originally published on Renew Economy. It’s a pretty consistent theme on RenewEconomy, but given the apparent ignorance in the mainstream media, it’s worth banging on about: solar energy is delivering cheap energy to Australia’s home and businesses…

What’s the Best Smartphone for Field Service?

By Jennifer Birch For field service companies, cellular devices are extremely useful in mobilizing their business operations by making their employees and sales agents more productive. As a communication device, they serve as a handy…