Tag Archives: enhanced content

New! Infographic: Flying High With Field Technician ROI

Your company’s strongest assets are the technicians on the front line. Are you equipping them with the tools needed to navigate the changing service landscape? In WBR’s 2014/2015 Services, Revenue & Trends Report, completed in August…

Revamping The Digital Tool Belt: Original FS Blog eBook

Across industries and around the world, leading executives have come to understand that exceptional customer service is just as integral to their businesses as their products. Increasingly, revenue, profit, and customer loyalty are being driven…

Whitepaper Alert: 2014/2015 Services, Revenue & Trends Report

We surveyed over 125 cross-industry, cross-vertical service leaders onsite at Field Service USA 2014 to create the 2014/2015 Services, Revenue & Trends Report, a free report that assesses the future of field service. Respondents represent top companies like Cisco, GE, Siemens, Metter-Toledo Inc., and more.

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Video Alert: Leveraging Big Data For Cost and Profit

Savvy executives have realized the need for the entire service organization to move toward a “customer-centric” model to better understand what constitutes the best possible value for their customers. In industries that have long focused…

Safelite on Customer Experience, Named Top of Field Service USA 2014

Between the speakers, the sessions, and the on-site events, Field Service USA 2014 was the place to be for industry professionals to share innovative strategies, demonstrate service delivery knowledge, and gain hands-on experience. The team behind…