Tag Archives: mobile

Apps Built to Purpose: Custom Field Service Software Development

By: Edward Wahl When it comes to developing field service software, companies have two fundamental choices. You can purchase or license a generic application from a vendor. You can develop a custom application, building the…

Infographic Alert: Why Service Techs Should Use Tablets on the Job

Industries across the globe are getting smarter and are tapping into tablets and smartphones to streamline their work in the field. Thousands of techs rely on mobility in the field to—share status updates, maps, videos,…

Top Strategic Technology Trends for 2014

By Brendan Sullivan A new year should mean new resolve for businesses to improve on how they deliver their services. This is especially true for field service organizations, with new technology shaping the landscape for…

One Ring to Rule Them All

THE customer-service representative with a light Texas drawl was as confused as your correspondent when a new phone gateway failed to function as expected. Babbage had finally decided to cut his wired landline as he had planned to since the beginning…

Smartphone Sales Yield More Reasons to “App” Your Business

According to research firm IDC, smartphone shipments outstripped feature phone shipments overall for the first time (Q1) this year.  In the US, smartphone sales have been king since 2011, but in emerging markets like China and India, the push towards…