Tag Archives: remote diagnostics

New! Infographic: Flying High With Field Technician ROI

Your company’s strongest assets are the technicians on the front line. Are you equipping them with the tools needed to navigate the changing service landscape? In WBR’s 2014/2015 Services, Revenue & Trends Report, completed in August…

ThyssenKrupp Elevator on How Technology Reinvented Service

When it comes to providing excellent service in the field service industry, it takes a lot more than quick installations and repairs—it’s about the customer service you provide. That’s why service managers are continually turning…

Remote Diagnostics Are So Last Year: Get Ready for the ‘Wearables’

Technology is on the move and it’s headed for Las Vegas. The Consumer Electronics Show (CES) is underway and the future of technology is on display for the world to see. If mobile is becoming…

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Video Alert: Kinetic Concepts On How Remote Diagnostics Can Save Both Time and Money

In an industry faced with extreme pricing pressures, reducing costs and providing high-quality service is more often than not a fervent wish. The push to find efficiency and continue to deliver on customer expectations is…

Remote Diagnostics As Next Big Revenue Stream? Live From Field Service East

By Jen Montgomery Would you invest in remote diagnostics if you could prevent a service failure that would have cost your customer over $1 million?  Johnson Controls, through its Connected Services platform, was able to…