Tag Archives: Service

Top 3 Need-to-Haves For Field Mobility

By Jennifer Birch Across the world, industries are witnessing a push to make full use of the conveniences afforded to us by advancements in mobile technology, weighing risk versus reward in an effort to keep…

How to Lead By Example in Service

By Christa Prokos It seems like an obvious business win to improve how you manage and deliver service. What’s not so obvious is how to go about it. Where do you start? What technology do you…

One Ring to Rule Them All

THE customer-service representative with a light Texas drawl was as confused as your correspondent when a new phone gateway failed to function as expected. Babbage had finally decided to cut his wired landline as he had planned to since the beginning…

Infographic Alert: What Should be #1 for CFO’s in 2014

Servization is key for best-in-class service companies … No. You’re not experiencing déjà vu, but this shouldn’t be an “ah-ha!” moment either. You’ve heard me, time and time again, go on about how your service…

Apple Wages a Tablet War

Let the war of tablets begin. Apple showed off its slick new iPad at a special launch event on Tuesday, October 22nd. Reports confirm that Apple unveiled a new fifth-generation iPad model during the event, as…