Tag Archives: WBR

New! Infographic: Flying High With Field Technician ROI

Your company’s strongest assets are the technicians on the front line. Are you equipping them with the tools needed to navigate the changing service landscape? In WBR’s 2014/2015 Services, Revenue & Trends Report, completed in August…

Optimizing Field Service Workforce Performance: Best Practices

The most successful organizations don’t just focus on one or two training methods; they have implemented and integrated continuous learning supported by cutting edge learning technology. These organizations are finding that the whole is greater…

Weighing Security and BYOD

On top of the massive popularity of the iPhone and Google Android devices in the consumer space, mobile computing has had a substantial impact on the enterprise. In the same way apps have changed the way we communicate, play, and learn, they are also…

Nearly Half of Field Service Companies are Incentivizing Techs to Sell Services

According to the new survey of service and support executives at global service companies like Pitney Bowes and DirecTv, nearly half of field service companies (47%) are incentivizing reps to sell services. While technical training…